GDPR Statement / Terms - Sitecut

General Terms and Conditions

Order Acceptance and terms:

Please note that it is now a mandatory  requirement for all future orders to be created, only on acceptance of our full terms and conditions and privacy policy. You will be prompted to both read, and accept our terms and conditions prior to any orders being accepted, or new accounts being created.

Please ensure you have fully read and accept our terms and conditions in full prior to using any of our services

Viewing and Updating Profile Information:

Our client area provides a self-service portal for you to update / modify and view your Profile / account data. This same client portal also provides your customers with access to update their personal information including name, email address, postal address and phone number as well as any other profile related information.

Your rights to erasure (also known as the ‘right to be forgotton’):

Please see the ‘Formal Data Removal’ option to the left hand side of this menu for more information, or to process a ‘Data Removal Request’. Please note that we retain the right to store personal information for all clients who have paid an invoice within the past 7 years which is mandatory for distribution to the HMRC.

Email Marketing, Status Updates and General Email Communications:

Please note that you will ONLY be contacted by us either for marketing, product or status updates etc on the basis that you have signed up via https://client.brixly.uk – upon doing so, you accepted our terms and conditions which state communication will be made via email, using the data stored within your customer profile.

We use two methods for sending marketing, newsletters and status / product updates…

MailChimp – We use MailChimp to contact customers regarding status updates, product announcements or general marketing. Our mailing list is generated on the basis that you have registered to our site, via https://client.brixly.uk. Upon registering, you automatically become enrolled in our Marketing List via MailChimp. Of course, you can choose to remove yourself from our listing by clicking ‘unsubscribe’ within the email received. Once unsubscribed, we will no longer contact you via our MailChimp marketing.

WHMCS / Client Portal – We may from time to time contact you via our client area – by using our service, you agree to be contacted via this method however you will not be sent anything for ‘general marketing’ – as such, we retain the right to contact you for the purposes of status updates etc.

 

Formal Data Request:

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request this data. Requesting your data is a very simple process that only takes a few seconds, just click the button below;

Please be aware that we may ask for additional proof of identity before we can hand over the requested data, this is a standard security procedure that we carry out from time to time.

We will reply to your request within 4 weeks, from here we may ask for further proof of identity as well as a few security questions. Once complete we will hand over the data in standard format (.txt or .PDF), whereby you can review the collected information.

Example Request Format

Dear Sitecut Ltd,

I hereby formally request that a copy of all physical or digital personal data is provided to myself in a readable format.

I acknowledge this request may take up to 4 weeks to process.

I also confirm I am an EU citizen, the original account owner and I will be subject to additional identity checks.

Best Regards,
INSERT NAME HERE

 

Storage of Personal Data & Account / Profile Information:

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)

  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Country
  • Company Name
  • VAT Number
  • Order Records
  • Invoices
  • Transactions (ID’s, amounts, timestamps)
  • Ticket attachments
  • Tickets and replies

Our client information / profile data is stored / replicated in multiple locations for redundancy. These locations are based in both the European Union and the United States. These are as follows…

  • London, United Kindom
  • Coventry, United Kingdom
  • Reading, United Kingdom
  • Munich, Germany
  • New York, United States

We employ the highest level of encryption for stored passwords, this includes the following:

  • CRYPT_BLOWFISH two-way encryption
  • Unique SALTS on a per user basis resulting in zero password hash clashing
  • High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm

Other data is stored in the Microsoft Cloud and with Brixly Web Solutions and Heartinternet. If you require further information on this please contact info@sitecut.co.uk .


Why Choose Us?

Sitecut offers great service in the design, development, programming and marketing of your website. We strive to offer you the best solution for your business and provide impartial advice at honest prices. Here at Sitecut we constantly investigate new technologies and recommend them when they will be advantageous to your business. We love what we do bringing enthusiasm and commitment to every project we work on. To put it simply, if you want a web design and development partner who cares about your business Sitecut is your choice.

Our Services

Our approach to web design and development combines a clear understanding of our clients and their audiences, with our knowledge of the most engaging and efficient design, database and programming solutions. With a combination of technological expertise and design excellence we deliver a high quality product every time.
We ensure your business adopts a perfect approach to marketing and engaging customers across a wide range of internet based media. Sitecut develops tactical strategies and delivers web-based applications for increasing competitive advantage, improving customer/employee communication increasing market efficiency.
Sitecut offers a full-cycle application development process to maximise benefit for your project. Our development life-cycle includes information assessment, development of specification, product design and development, quality assurance testing, user accessibility testing, deployment and further maintenance.
Choice of web host has a huge influence website performance. Load speeds, uptime, security and support directly impact on by how your web host performs. Our hosting is load balanced, customers’ sites are never reliant on a single server and not slowed by traffic spikes. We offer shared hosting, VPS Server, Hybrid Server and Dedicated Server options.
The future is now, let us put it to work for you. We can provide Business Process Automation that will help you maximise your efficiency and opportunity. How your business does business today determines how it will perform tomorrow. With our expertise and knowledge we can help you gain competitive advantage through efficiency of data and information.
Our social media program begins by profiling your business. We then create a campaign to suit your needs and target audiences. Then we start tweeting and posting engaging content on Twitter, Facebook and LinkedIn. This boosts your brand, increases conversion rates, exposes your business to new markets and drives more website traffic.
We build a website maintenance plan into many of the websites we sell but we also maintain many other websites that we did not create. Could your website use a quick update or security check? Do you need something fixed or new information added? We can provide a simple maintenance plan to match your requirements.
Now more than ever, cloud solutions and services are enabling the enterprise by accelerating innovation, delivering business agility and reducing costs. Meeting your corporate business goals while supporting both a mobile workforce and increasingly demanding customers - that's what Modern Workplace is about.

ADDRESS

  • Address: Flabets Cottage, Woodlands of Durris, Banchory, Aberdeensire
    AB31 6BH
  • Email: info@sitecut.co.uk
  • Tel: 01330 811443
  • Registered No: 293334 (Scotland)

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